The Red Chair Experience

Get an inside look at how Paradigm helps thousands of Canadian families realize their dream of home ownership by viewing the entire end to end experience through the lens of our numerous clients.

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Paradigm… Consistently Delivers Service Excellence

Paradigm manages 17 different mortgage brands, all with different requirements and value propositions. Looking for a partner in this industry who can service your brand? We’re here to help!

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Paradigm… Constantly Challenges Conventional Thinking

Who wants to be boring? We make Business Process Outsourcing fun by developing creative solutions to meet your specific requirements.

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Paradigm... Always Puts Its Team First

Are you a looking for a great company to work for? One who recently won the Employer of Choice at the Canadian Mortgage Awards? (That’s us!)

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Paradigm Quest Inc. is a leading, innovative Business Process Outsourcing company in the Canadian mortgage industry. Since inception Paradigm has helped thousands of Canadian families realize their dream of home ownership.  We are proud to serve Canadian homeowners and the Canadian mortgage industry.

The Canadian mortgage industry experienced profound change in recent years. Once the dominion of traditional brick and mortar financial institutions, today’s residential mortgage landscape includes a formidable group of specialized originators, including independent mortgage agents and bank-employed mortgage specialists.

Another recent addition has been dedicated mortgage lenders – both start-ups and foreign banks – who use the Canada Mortgage Bond (CMB) securitization program mortgage lending activities. As these specialized mortgage players gain momentum, the battle for market share and pressure in operating margins becomes even more competitive.

Paradigm stands at the forefront of this competitive market, offering new and existing lenders cost effective mortgage servicing and operation solutions. Paradigm’s mandate is to offer solutions that can quickly respond to market conditions, lead the market in innovation and ultimately provide mortgage consumers with great choice, vastly improving their mortgage experience.